TYPO3 ELTS Terms and Conditions

1 Scope

This document describes the deliverables for an extended support agreement for TYPO3 CMS 6.2.

It defines the terms of service for extended support in order to provide customers with more time to plan or fulfill a migration to TYPO3 CMS 7.6 or TYPO3 CMS 8.

The initial timeframe is planned to extend the support for an additional 2 years, ending respectively on March, 31st 2018 and March, 31st 2019. The extended support might be extended beyond that point, although this is neither planned nor wanted at this point.

1.1 Customer commitment

Violating these rules will end the agreement.

1.2 Support Team commitment

1.3 Security Patches

Security issues that have been reported or fixed in the currently maintained TYPO3 CMS versions (7.6 and 8) will be backported towards TYPO3 CMS 6.2 and made available in the private repository.
See Notification for more detail.

This service is included in the agreement.

1.4 Browser Compatibility

Each major release of the following browsers will be tested against the latest TYPO3 version using a mixture of automated tests and manual tests:

The team ensures these browsers are supported by the Backend of TYPO3 CMS 6.2.

This service is included in the agreement.

1.5 3rd Party extension support

Priority support for 3rd party code can be requested by a customer and the workload will be estimated by the team.

All subscribers to the agreement will be informed about the expected workload and the problem with the 3rd party extension. This way the investment can be split up for customers interested in fixing the issue.

All customers sponsoring the fix will get access to a separate private repository hosting the respective 3d party extension.

A list of all adopted 3rd party extensions will be available to all customers. If a customer requests access to a repository he/she did not have access to earlier, the cost will be split up and refunded to the other customers accordingly.

This refund can be acquired by one of the following ways:

This service is not included in the support plan.

2 Notification

All customers and/or their respective TYPO3 agencies will be notified on the following occasions:

3 Maintenance Scripts

Under certain conditions it is necessary to apply changes to settings within TYPO3 CMS in order to fix a security issue.

The team will provide automated updating and migration scripts where possible or meaningful together with solid instructions what needs to be changed and why.

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